FAQ

How can I contact customer support?

If you have any questions about your order, delivery, returns, or our store policies, please reach out to us via our Contact Us page. Our team will get back to you as promptly as possible.

What if my package is lost?

If your shipment appears to be missing, please get in touch through our Contact Us page. We will investigate the shipment status and coordinate with the carrier as needed.

What happens if my package is delayed?

Most orders arrive within the estimated delivery window. However, delays can occasionally happen due to weather, carrier disruptions, holidays, or other factors outside our control. If your order hasn't arrived within a reasonable time after the estimated date, please don't hesitate to contact us.

What if I entered the wrong shipping address?

If you spot an error in your delivery address after placing an order, please contact us right away through our Contact Us page. We will do our best to correct it before your order is dispatched.

Do you ship internationally?

No. At this time, we only ship within the United States.

Can I cancel or change my order?

If you need to modify or cancel your order, please reach out to us as soon as possible via our Contact Us page. We can only accommodate such requests if the order has not yet been processed for shipment.

What should I do if my item arrives damaged or defective?

If your order arrives in damaged condition, is defective, or is not what you ordered, please contact us promptly through our Contact Us page with your order details and a description of the issue.

Do you offer exchanges?

Yes, we accept exchanges on eligible items. Please reach out to us via our Contact Us page before sending anything back so we can guide you through the process.

How long does it take to receive my refund?

Once your returned item is received, inspected, and approved, refunds are typically processed within 5 business days. Please note that your bank or card issuer may take additional time to reflect the refund on your account.

Can I return my order?

Yes. Eligible items can be returned within 30 days of delivery, as long as they meet the conditions outlined in our Return & Refund Policy.